Basic
For a stable site without daily feature work — monitoring and urgent fixes.
Discussed individually
- Up to 8 hours per month
- Basic uptime monitoring — see monitoring plans
- Critical bug fixes
- Security updates (minor)
- Response within 24 hours
Recurring · SLA
Technical support for your digital stack
Your site and internal systems should not run on hope. We handle stability, updates and incident response — with clear rules and one accountable contact.
After launch comes the longest phase — operations. PHP updates, dependency vulnerabilities, hosting outages, a broken form after a content edit — all of this hurts business when nobody owns it.
3VStyle technical support is not a retainer for its own sake. Fixed monthly scope or SLA: you know who to call and when you get a response.
Plans
Support formats
Pricing depends on stack, load and number of systems. We align after a short audit.
Advanced
For businesses where the site or CRM drives daily sales. Priority queue and monthly audit.
Discussed individually
- Up to 20 hours per month
- Priority task queue
- Monthly technical audit
- Backup setup
- Response within 8 hours (business days)
- Growth consulting
Enterprise
For multiple systems, integrations and strict availability requirements.
On request
- Dedicated hours / dedicated support
- SLA for critical incidents
- 24/7 monitoring and alerts
- Planned releases and reporting
- Architecture consulting
- Coordination with your IT team
Scope
What support usually includes
Monitoring and alerts
Availability, SSL and domain via our monitoring service. Alerts before your customers notice. On support — 2 free hours per month on monitored sites.
Updates and security
Current PHP, CMS and dependency patches. Planned maintenance windows — no Friday-night surprises.
Incident response
Broken forms, 500 errors, failed integrations — triage, fix, short root-cause summary.
Small enhancements
Template copy tweaks, new form fields, targeted logic changes — within the hour package.
Backups
Setup and verification by agreement. Recovery scenarios agreed separately.
Reporting
Monthly summary: what was done, hours left, recommendations for the next period.
Start
How we begin
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1
Current state audit
We review code, hosting, integrations and risks. Baseline for SLA.
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2
Agreement and access
Scope, response times, channels (email, Telegram). Secure access handover.
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3
Onboarding
Environment, deploy and host contacts documented. Monitoring and alerts configured.
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4
Regular cycle
Task queue, monthly report, planned updates. Critical escalation per SLA.
FAQ
Common questions
How is support different from one-off fixes?
Support means predictable scope and priority. One-off tasks are estimated without guaranteed response time.
Can you start without our original codebase?
Yes — the first month is an onboarding audit before we take production responsibility.
Do you work with non-Laravel stacks?
Yes — Yii2, WordPress, Bitrix24, custom PHP. We assess on audit.
Can we combine support with new features?
Yes. Support covers stability; product evolution is scoped separately (see Support and evolution service).
Ready to discuss support?
Tell us what runs in production — we will suggest a plan and format. Reply within 24 hours.